Frequently Asked Questions
The Management and Staff of Garden View Assisted Living desire to make each move-in a smooth and easy transition. The following questions have been accumulated through years of experience. In addition, residents receive a personal Resident Handbook at move-in and this book compliments the information provided on our website.
What forms of payment are accepted?
- Private Pay
- Long Term Care Policies that are written specifically for Assisted Living (Please check with your insurance representative for details).
- Veteran Aid and Attendance Benefits for those who qualify (visit https://www.benefits.va.gov/pension/aid_attendance_housebound.asp for additional information)
In addition, many assisted living payments are tax deductible, please check with your tax representative.
What documents and assessments are needed before a resident can move in?
Garden View is a state licensed assisted living community. As such, the following information is kept confidential and is obtained in line with our license:
- Physician Plan of Care is completed by the Physician of your choice.
- TB Test is required within 30 days prior to move-in.
- Other move-in paperwork, including Residency Agreement.
Copies of your Power of Attorney, Living Will, DNR, etc. (if you have these documents in effect)
What outside services are allowed in the community?
We are happy to work in conjunction with Home Health and Hospice Agencies. Our goal is to provide our residents with continuing care, as prescribed by the healthcare provider of choice. These agencies will meet with the Wellness Coordinator and/or Executive Director, on a routine basis, to ensure continued quality in resident care services. Medicare assistance may pay for home health such as nursing services, physical therapy and/or other types of therapy needs while living at Garden View.
What is provided in my monthly base rate?
Your Basic Service Rate includes choice of apartment:
- Staff Available 24 Hours a Day
- 3 Meals – Restaurant Style Dining
- Snacks available throughout the day
- Weekly Housekeeping
- Weekly Laundry and Linen Services
- Utilities, Basic Telephone, Cable & WiFi
- Emergency Response Pendant
- Security Cameras in Common Areas
- Daily Activity Schedule
- Scheduling Medical Appointments
- Coordination with Family Physician
- Beauty/Barber Salon
- Movie Theater, Chapel
- Library with Computer & Internet Access
- Craft, Exercise and Card Rooms
- Private Dining Room
- Large Common Living Areas
- Outdoor Courtyards and Patios
Base rate also includes free use of laundry room for residents who choose to do their own laundry.
What are Assisted Services – Activities of Daily Living Assistance?
Assisted Services are the personal, individual, daily services that are provided to our residents. Some of our residents live in our community for safety and convenience; with the additional security of our emergency call system. Other residents need a helping hand with daily activities. Each resident’s needs and desires are discussed individually to determine how our staff can be of assistance, allowing as much independence as the resident can manage, or would like.
The Garden View staff can provide assistance with:
- Daily escort to meals and in-house activities
- Bathing, Dressing & Grooming Assistance
- Incontinence Care
- Assistance with one-person transfer
We can meet your care needs either on a temporary or regular basis.
Can I bring my own things?
Absolutely! Our apartments are unfurnished – this allows you to bring your own furniture to make it truly your own. We want your place to be comfortable and familiar.
Can I bring my pet?
With a non-refundable pet deposit, you may bring your small dog or cat to live with you. Your pet is welcome in your apartment, provided they maintain current vaccination records and are well behaved.
Can I have visitors?
Garden View is your home. Your social and family life should continue to thrive and even grow. We do allow over-night guests to your apartment. Your guest may also join you for meals. A two-hour notice is preferable to ensure there is enough food for everyone, however, you or your guest can order off the Alternate Menu as well. The cost is a minimal price per plate and may either be paid in cash at the front reception desk or charged to the resident apartment.
What happens if I (or mom) fall(s)?
It is true; no one can guarantee that a fall will never occur. However; timely proactive steps can be set into place. What is important is a staff that is trained in emergency preparedness. A staff that knows important steps in initial assessment will recognize signs and symptoms and next step procedure. Knowing when to call 911 for medical (EMS) assessment is important.
Can I hold an apartment?
It is an exciting time for everyone once you have toured our community and decide on an apartment. Because our apartments rent quickly, we require that you leave a non-refundable community fee to hold your apartment while you prepare to move. We limit the length of time an apartment can be put on hold to 14 days. The community fee is refunded to you, if for some reason your physician determines that you require care not available in the Assisted Living setting.